Replacement Policy

In order for us to have a safe environment and a fair setup for all our clients & coaches we have set up a replacement policy. This will enable you to request a replacement class; subject to availability during  the current term.

Missing classes due to falling ill (Sick)

If any classes need to be missed due to falling ill, you will need to send an email to replacements@swimmingworkshop prior to the class being missed. Priority will be given to those who email 24hrs prior to the start of the class. Attached in the email one must include a medical certificate for this replacement to be approved. 

Missing classes due to another activity 

If any classes need to be missed due to other activities, you will need to send an email to replacements@swimmingworkshop 3 days prior to the class being missed.

Classes which are missed during the term due to the above will only be replaced subject to availability at one of our venues and will not be given equal priority to children who are sick and requesting a replacement.

Cancellation Policy

Cancellation 1 week prior to the start of the term will be issued a refund for the price paid, less the cancellation fee of 20 euro. No refunds will be given once the term has started.

Clients who wish to cancel after the start but within the first 3 weeks (upon a valid reason) will only be issued a credit for the remaining lessons of the term, less the cancellation fee of 20 euro. After the 3 weeks have passed, no cancellations will be accepted and no credit note will be issued.An email needs to be sent to replacements@swimmingworkshop

In the event of a special case (example : Doctors advice not to swim for the foreseeable future proven with a medical certificate) a credit note will be issued for the remaining lessons. A 15 euro cancellation fee will apply. An email needs to be sent to replacements@swimmingworkshop